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Advice to Management

Be more realistic when creating the matrices for work/pay. You can't review and adequately comment on a 50 page paper in 35 minutes.
Don't expect tutors to be able to reformat a resume in 10 minutes in a live session without a job description or any sense of what job a client is applying for.
It's unrealistic to expect tutors to make both in-text comments and fill out a lengthy feedback form in the time allotted for papers. When the Writing Lab was extremely busy this past fall, tutors were allowed to only make in-text comments and not use the form. This was much more efficient and, I would suspect, beneficial to the students as the feedback form is extremely generalized.
Support the tutors more. We should not be held hostage to a rude, swearing, client. I don't ask for scheduled shifts because I would get the same students, day after day, asking for answers and then getting angry when they were provided with the tools instead of the answer. We are tutors, not Google.

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